Curated News
By: NewsRamp Editorial Staff
June 30, 2026

Supermarkets Fail Shoppers: New Research Exposes Experience Gap

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TLDR

  • A2Z Cust2Mate's smart carts address the 60% of shoppers demanding fast, hassle-free experiences, giving retailers a competitive edge.
  • Cust2Mate smart carts use AI to track spending, locate products, and speed checkout, closing the gap between shopper expectations and delivery.
  • By reducing checkout lines and pricing confusion, A2Z Cust2Mate helps make grocery shopping more convenient and less stressful for everyone.
  • Nearly half of shoppers would use smart carts that track spending and offer discounts, showing strong interest in tech-enhanced grocery trips.

Impact - Why it Matters

This news matters because it highlights a fundamental disconnect between what consumers want from grocery shopping and what stores currently offer, with significant financial repercussions for retailers. As many as 46% of shoppers miss promotions and 32% abandon carts due to long lines, directly impacting sales and loyalty. The strong consumer interest in smart shopping carts signals a market shift toward digital in-store experiences. Retailers that fail to adapt risk losing customers to competitors that leverage AI-powered solutions like Cust2Mate's Smart Cart to deliver seamless, personalized shopping. For investors, it underscores a growth opportunity in retail technology that addresses real pain points.

Summary

New consumer research from A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) reveals a stark disconnect between what shoppers expect from supermarkets and what they actually experience. Based on a survey of 1,600 consumers across the United States, France, and Italy, the report shows that 60% of respondents consider fast, hassle-free shopping highly important, yet only 36% believe supermarkets consistently deliver that experience. Similar gaps were identified in pricing transparency, timely promotions and rewards, and other digitally driven shopping expectations. These shortcomings have tangible business impacts: 46% of consumers report missing eligible promotions, 45% have abandoned purchases due to unclear pricing or discounts, and 32% have left stores because of long checkout lines.

The survey also uncovered strong consumer interest in smart shopping carts, with nearly half of respondents saying they would be very or extremely likely to use technology that helps track spending, locate products, receive discounts, and speed up checkout. This presents a significant opportunity for retailers to enhance customer engagement and loyalty. A2Z Cust2Mate Solutions Corp., the company behind the Smart Cart platform, aims to bridge this gap by transforming everyday shopping carts into AI-powered, connected commerce platforms that deliver personalized, seamless in-store experiences. The Smart Cart technology enables retailers to increase revenue, optimize store operations, and mitigate loss through real-time data and targeted engagement at the moment of purchase decisions.

For investors, the latest news and updates relating to AZ are available in the company’s newsroom. The research underscores a critical need for supermarkets to adopt digital solutions that meet evolving consumer expectations, or risk losing customers to competitors. As the retail landscape becomes increasingly competitive, technologies like Cust2Mate's Smart Cart could become essential tools for survival and growth.

Source Statement

This curated news summary relied on content disributed by InvestorBrandNetwork (IBN). Read the original source here, Supermarkets Fail Shoppers: New Research Exposes Experience Gap

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