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Supermarkets Fail Shoppers: New Research Exposes Experience Gap

A2Z Cust2Mate survey reveals 60% of shoppers want fast checkout, but only 36% get it. Smart carts could solve pricing, promotion, and long-line issues. Read more.

This news matters because it highlights a fundamental disconnect between what consumers want from grocery shopping and what stores currently offer, with significant financial repercussions for retailers. As many as 46% of shoppers miss promotions and 32% abandon carts due to long lines, directly impacting sales and loyalty. The strong consumer interest in smart shopping carts signals a market shift toward digital in-store experiences. Retailers that fail to adapt risk losing customers to competitors that leverage AI-powered solutions like Cust2Mate's Smart Cart to deliver seamless, personalized shopping. For investors, it underscores a growth opportunity in retail technology that addresses real pain points.