SOMERVILLE, MA – APRIL 10, 2025 – Modulate, the Prosocial Voice Intelligence company, today announced VoiceVault, a groundbreaking conversational AI solution designed to proactively detect and prevent fraud, scams, and other financial abuse across voice channels in real-time. This innovative product marks a critical shift from traditional methods of fraud detection, which rely on suspicious phone numbers and other metadata, to real-time conversational analysis capable of directly recognizing misbehavior, protecting businesses and consumers across industries, including financial services, retail, gig economy, gaming, and logistics.



Voice communications have traditionally been a blind spot in fraud prevention, allowing sophisticated fraudsters to exploit vulnerabilities undetected, and voice-based fraud has only become more widespread in recent years due to techniques like deepfakes. VoiceVault directly addresses this issue, leveraging advanced behavioral analysis, context understanding, and emotional intelligence capabilities, empowering companies to recognize risky conversations in real time and take the necessary measures to stop fraud before financial or reputational damage occurs.

“Fraud has become more sophisticated and widespread, and traditional detection methods just aren’t enough,” said Mike Pappas, CEO of Modulate. “With VoiceVault, we’re enabling organizations with the ability to proactively detect and intervene in fraud attempts as they happen—not after the damage is done. It’s like instantly adding an army of expert fraud investigators who can protect millions of conversations simultaneously.”

VoiceVault Key Capabilities Include:

• Real-Time Fraud Intervention: Instantly identifies and escalates suspicious conversations for immediate action, transforming voice channels from vulnerabilities to secure assets.
• Intelligent Conversational Analysis: Advanced AI interprets conversational context, tone, emotional cues, and intent across 18+ languages, delivering unparalleled accuracy in fraud detection.
• Scalable, Enterprise-Ready Architecture: Built to process millions of simultaneous conversations, VoiceVault achieves cost reductions of up to 100x compared to traditional manual review methods.
• Compliance-Ready and Transparent AI: Offers explainable AI decisions, creating detailed audit trails that meet regulatory standards such as ISO 27001, GDPR, and CCPA compliance while assisting in BSA/AML and MiFID II compliance.

Fraud exposure is often drastically underestimated. VoiceVault provides companies with a robust, scalable solution to manage their risk exposure proactively. Industries facing strict regulatory accountability, including financial services and telecom providers, are particularly positioned to benefit from VoiceVault’s robust compliance and transparency capabilities. VoiceVault is the latest addition to Modulate’s Voice Intelligence Platform.

To learn more about VoiceVault, visit www.modulate.ai.

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