Curated News
By: NewsRamp Editorial Staff
September 17, 2025
Marchex CEO Steps Down as Company Restructures Leadership Team
TLDR
- Marchex's executive reshuffle positions the company to leverage AI-driven products for market expansion and increased sales pipeline advantage.
- Marchex restructured leadership with Troy Hartless as President, Francis Feeney as COO, and Brian Nagle as CFO to drive operational excellence.
- Marchex's AI-powered conversational intelligence enhances customer experiences, making business interactions more efficient and effective for everyone.
- Marchex CEO steps down amid AI product growth, with new appointments signaling strategic evolution and future market opportunities.
Impact - Why it Matters
This leadership transition at Marchex matters because executive changes at AI-driven technology companies often signal strategic shifts that can impact market competition and innovation in conversational intelligence. As businesses increasingly rely on AI-powered solutions for customer engagement and revenue optimization, leadership stability and vision at companies like Marchex directly affect the quality and advancement of tools available to enterprises. The appointment of revenue and operations-focused executives suggests a strengthened focus on growth and execution, which could lead to more sophisticated AI solutions that help businesses better understand customer interactions, improve sales conversions, and enhance operational efficiency across various industries.
Summary
Marchex, Inc., a company that harnesses the power of AI and conversational intelligence to drive revenue acceleration and operational excellence, has announced significant executive leadership changes. CEO Edwin Miller is stepping down from his role after joining the company in February 2023 and will transition to a senior advisor position to the Chairman. Simultaneously, the company has appointed Troy Hartless as President while he continues as Chief Revenue Officer, Francis Feeney as Chief Operating Officer while retaining his role as Chief Corporate and Legal Affairs Officer, and Brian Nagle as Chief Financial Officer from his previous position as Senior Vice President and Controller.
Russell Horowitz, Chairman of Marchex, expressed gratitude for Miller's leadership, highlighting the substantial progress made in the company's evolution under his guidance. Horowitz emphasized that Marchex is well-positioned for growth with its expanding portfolio of AI products and capabilities that are driving an increasing sales pipeline. The company anticipates its third quarter 2025 financial results will align with the outlook provided in its second quarter earnings release. For more information about Marchex and its conversation intelligence solutions, visit www.marchex.com through BUSINESS WIRE.
Miller reflected on his tenure, noting his pride in leading the 'OneStack' initiative and building a more unified organization. He stated that Marchex is well-positioned for future growth with innovative AI-driven product offerings and increasing operational efficiencies, making it the right time for him to seek new challenges. The executive changes come as Marchex continues to provide AI-powered conversational intelligence solutions for market-leading companies across various B2B2C vertical markets, helping businesses optimize customer experiences and drive revenue through informed decision-making.
Source Statement
This curated news summary relied on content disributed by citybiz. Read the original source here, Marchex CEO Steps Down as Company Restructures Leadership Team
