WareMatch and ShipPlug Partnership Automates Carrier Refund Recovery for 3PLs

WareMatch, the 3PL warehousing marketplace that connects shippers with third-party logistics providers, has announced an exclusivity partnership with ShipPlug, a shipping intelligence company specializing in automated refund recovery from FedEx and UPS. The integration is now live on warematch.com, with a dedicated landing page under development. Under this agreement, WareMatch licenses ShipPlug's technology and offers it free of charge to its network of 3PLs and shippers, eliminating the need for independent sign-ups. ShipPlug's software monitors carrier invoices in the background, flags late deliveries, and automatically files refund claims against service guarantees, recovering money without changing existing workflows. The service charges no upfront fee, taking a percentage only of the savings recovered.

This partnership addresses a significant but often overlooked revenue recovery opportunity in the logistics industry. FedEx and UPS both offer service guarantees tied to delivery windows, but most shippers lack the bandwidth to consistently audit invoices and file claims. For 3PLs, this creates a tangible differentiator when pitching to prospective clients. Ryan Kalisky, CEO and co-founder of WareMatch, emphasized that the partnership brings "an additional layer of operational value to our users while helping ShipPlug expand deeper into the 3PL market." He noted that many companies fail to monitor refund claims due to time constraints, leading to unchecked savings opportunities. Nick DiNatale, CEO and co-founder of ShipPlug, highlighted that 3PL clients have already recovered thousands in previously unknown refunds, providing a compelling story for prospect conversations.

For WareMatch, the deal is a net gain: it adds a free value-add for users while ShipPlug gains structured access to the 3PL market at scale. ShipPlug, which combines proprietary software with over 50 years of combined supply chain experience, has historically focused on direct-to-business relationships. This agreement marks its first structured entry into the 3PL sector via WareMatch's existing network. The partnership is relevant to any business that ships with FedEx or UPS and does not currently audit invoices for refund eligibility, operates as a 3PL seeking an added value proposition, or is looking for warehouse space with built-in cost recovery tools. WareMatch serves shippers across the US, helping them find 3PL providers for fulfillment and e-commerce warehousing, while now offering carrier refund automation as part of the process.