New 2026 Certification Bridges AI-Structure Gap for Public Services

In response to the widespread failure of AI initiatives in regulated sectors, AllyAllez GmbH has launched the groundbreaking 'Change & Service Architect' In-House Certification Program for 2026. This dual-track qualification, powered by Acertare® as an ACMP® Qualified Education Provider (QEP©), directly tackles the core issue: AI projects often falter not due to technological shortcomings, but because organizations lack the necessary structural clarity, defined roles, and robust governance. The program uniquely combines Service Architecture—teaching teams to map service objects, flows, and handover logic using concepts like servuction logic—with the ethical, ACMP®-aligned DOIT Change© Method (Discover–Observe–Ideate–Transform). This fusion is designed to close the critical gap between digital ambition and organizational readiness in public administration, utilities, hospitals, and smart-city ecosystems across the D-A-CH region (Germany, Austria, Switzerland).

The certification delivers two credentials in one: a Service Architect Certification for creating the structural foundation for safe, scalable AI, and a Change Architect Certification aligned with the global ACMP® Change Management Standard©. Delivered by AllyAllez, the exclusive training partner for Acertare® in the D-A-CH region, the program features bilingual facilitation (German & English), a two-day onsite intensive, remote follow-ups, and real-project coaching. It targets teams in public services, healthcare, utilities, and enterprise functions like IT and HR who are grappling with AI strategy resets, onboarding challenges, or the need for stronger business-IT alignment. The promised outcomes include a shared structural language, reduced tool-sprawl, faster onboarding, and measurable service delivery improvements, all accessible through the program's related link.

Positioned as a vital solution for 2026, the program underscores AllyAllez's core philosophy that "AI does not replace structure—it requires structure." By providing a structure-first approach that clarifies services, roles, and governance, the consultancy aims to give teams the legitimate mandate and confidence to act. This move is significant as it shifts the focus from merely implementing AI tools to building the essential organizational architecture that ensures AI amplifies value rather than friction, ultimately defining the next decade of effective and ethical public and regulated service delivery.