Curated News
By: NewsRamp Editorial Staff
May 11, 2026
Manual Triage Hidden Costs Revealed: New ROI Calculator from Keona Health
TLDR
- Keona Health's AI triage reduces call handling time by 20-30% and documentation time by 50%, giving organizations a competitive edge.
- Keona Health's AI-assisted triage achieves 93% accuracy versus 59-82% manual, using structured workflows to reduce errors and costs.
- AI triage reduces avoidable ED visits and nurse burnout, improving patient care and staff well-being for a better tomorrow.
- Keona Health's ROI Calculator helps quantify hidden costs of manual triage, revealing savings from AI adoption.
Impact - Why it Matters
This news matters because it provides healthcare leaders with a structured way to evaluate the true financial and operational costs of manual triage, which are often invisible until they result in avoidable ED visits, documentation errors, or staff turnover. By quantifying these costs and demonstrating the improvements from AI-assisted triage (such as a 20-30% reduction in call handling time and up to 50% faster documentation), the guidance enables organizations to make data-driven decisions that can improve patient outcomes, reduce liability, and enhance staff retention. For any healthcare organization facing pressure on patient access operations, this analysis offers a practical path to scalable, cost-effective triage.
Summary
Keona Health, a healthcare CRM company based in Chapel Hill, N.C., has released new ROI guidance and a calculator to help healthcare organizations quantify the hidden costs of manual triage processes. The guidance targets nursing leaders, patient access directors, and operations teams who are grappling with staffing shortages, rising call volumes, and clinical complexity. According to Keona Health, manual triage workflows often lead to inconsistent clinical decisions, extended nurse onboarding timelines, and avoidable emergency department visits. The company's analysis draws on customer data and experience working with healthcare organizations, highlighting that these inefficiencies are structural byproducts of outdated triage infrastructure rather than isolated events.
Keona Health's guidance includes a before-and-after performance comparison, a breakdown of cost centers affected by manual triage, and a Triage ROI Calculator that organizations can use to estimate savings based on their call volume and staffing model. Stephen Dean, COO of Keona Health, emphasized that "these failures are caused by structural problems" and that manual triage models are not designed to scale efficiently. The company's internal data shows AI-assisted triage achieving a 93% accuracy rate in directing patients to appropriate care, compared to human triage accuracy ranging from 59% to 82% as reported in a 2024 Journal of Emergency Nursing review. This accuracy gap translates into significant clinical and operational risk at high volumes.
Customer data from organizations implementing AI-guided triage with Keona Health's CareDesk platform show measurable improvements within 90 days, including a 20% to 30% reduction in call handling time, up to 50% reduction in documentation time, and reduced nurse onboarding timelines to as little as 2-3 weeks. These outcomes reflect a structural shift in patient access operations, reducing systemic clinical risk and staff turnover. The full analysis and ROI Calculator are available at KeonaHealth.com. Keona Health's platform coordinates patient communication across voice, chat, and self-service channels, preserving clinical context and measuring completed outcomes rather than call volume.
Source Statement
This curated news summary relied on content disributed by Press Services. Read the original source here, Manual Triage Hidden Costs Revealed: New ROI Calculator from Keona Health
