Curated News
By: NewsRamp Editorial Staff
June 18, 2026
Dayos Launches Hero Athena: AI Agent Replaces Traditional AMS
TLDR
- Dayos' Hero reduces Oracle ticket backlogs 50% in 30 days, cutting AMS costs by closing tickets at no marginal cost.
- Hero agents reason inside customer tenants, exploring, planning, and validating tickets before posting, with report development 70% faster.
- Hero frees enterprises from costly AMS contracts, enabling faster issue resolution and letting teams focus on higher-value work.
- Dayos retired its own ServiceNow ITSM in 45 days using Hero, now resolving 60% of Tier 1 tickets autonomously.
Impact - Why it Matters
This news matters because it signals a paradigm shift in enterprise application support. Traditional AMS contracts are costly, slow, and often result in bloated backlogs. Hero's agentic platform offers a faster, more efficient alternative that can reduce ticket backlogs by 50-60% and resolve reports 70% faster, all while cutting costs by eliminating per-ticket billing. For enterprises running Oracle or Workday, this could mean significant operational savings, faster issue resolution, and reduced dependency on expensive third-party support providers. The inclusion in the IMDA's AI governance framework also highlights its compliance and reliability, making it a viable option for regulated industries.
Summary
Dayos Pte. Ltd., a Singapore-based AI company, has announced the general availability of Athena, the latest release of its agentic platform Hero, designed to replace traditional Application Managed Services (AMS) contracts for Oracle and Workday. Hero is not a tool layered on top of existing systems but a direct substitute that operates inside the customer's tenant, addressing four structural problems: time to deploy, quality of work, long-term support drag, and proof of effectiveness. With Athena Starter, deployment takes just two weeks from contract execution to production agents running, while report development tickets complete 70% faster. Hero reduces Oracle ticket backlogs by 50% in the first 30 days for Starter customers and achieves a sustained 60% reduction in active ticket queue by year one for Pro customers. According to Brad McElhannon, Founder and CEO of Dayos, “Every ticket Hero closes is one your AMS provider doesn't bill for.” This model shifts from per-ticket or per-hour billing to a platform fee with no marginal cost per closed ticket.
Athena Starter is priced at USD 60,000 per year, delivering 50% backlog reduction in 30 days, faster report development, and 50% faster SLAs. Athena Pro costs USD 150,000 per year and adds custom agent development and a contractually committed 60% sustained reduction in active ticket queue by year one. The platform currently supports Oracle and Workday, with SAP availability targeted for January 2027. Hero is built on Google's Agent Development Kit with Gemini as the lead reasoning model, operating under ISO 42001-aligned governance and SOC 2 Type II controls. Dayos used Hero internally to retire its own ServiceNow ITSM environment in 45 days, with 60% of Tier 1 tickets resolved autonomously. This deployment is documented in the IMDA Model AI Governance Framework for Agentic AI, published by Singapore's Infocomm Media Development Authority, alongside case studies from AWS, DBS, Google, Workday, OCBC, Tencent, PwC, and GovTech.
Source Statement
This curated news summary relied on content disributed by Media Outreach. Read the original source here, Dayos Launches Hero Athena: AI Agent Replaces Traditional AMS
