Curated News
By: NewsRamp Editorial Staff
August 11, 2026

Atlanta Gear Works Appoints Randy Hand as Director of Field Services

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Original Source

TLDR

  • Atlanta Gear Works gains a competitive edge with Randy Hand, who boosted revenue 49% and margins 60% at Voith.
  • Randy Hand will lead Atlanta Gear Works' field service expansion, overseeing inspections, installations, and emergency repairs across North America.
  • Randy Hand's leadership will reduce downtime for manufacturers, helping them maintain production and secure jobs.
  • Randy Hand, with 25 years of experience, has a track record of improving equipment reliability and building strong customer relationships.

Impact - Why it Matters

This appointment matters because it signals Atlanta Gear Works' strategic investment in expanding its field service capabilities, which directly benefits industrial manufacturers by ensuring faster, more reliable onsite support to minimize costly downtime. With Hand's extensive experience in improving equipment reliability and managing large-scale service operations, customers can expect enhanced service quality and responsiveness, ultimately helping them maintain productivity and profitability in demanding industrial environments.

Summary

Atlanta Gear Works (AGW), a leading provider of industrial gearbox repair, rebuild, and field services, has announced the appointment of Randy Hand as its new Director of Field Services. With over 25 years of experience in maintenance, reliability, and field service leadership, Hand is set to lead AGW's expanding field service organization, enhancing the company's ability to deliver onsite gearbox inspections, installation supervision, maintenance support, troubleshooting, outage assistance, and emergency field service, including field machining, to customers across North America.

Hand's career includes significant roles at Graphic Packaging International, Georgia Pacific, and Voith Paper, where he directed nationwide onsite service operations and managed a team of over 100 field service professionals. His leadership at Voith resulted in a 49% increase in revenue and a 60% improvement in margins. He is known for improving equipment reliability, strengthening maintenance programs, and building long-term customer relationships through responsive, hands-on support. AGW's CEO, Jack Conway, praised Hand's fit with the company's customer-focused approach, while VP-Sales Craig Massa highlighted his ability to foster long-term relationships. Hand expressed excitement about joining AGW and leveraging his professional network to grow the service business. For more details, visit https://atlantagear.com/welcome-to-randy-hand-our-new-director-of-field-services/.

Atlanta Gear Works is a total-solution industrial gear and gearbox design, engineering, manufacturing, and repair company with over 30 years of service to leading industrial manufacturers. The company offers extensive field services and technical support for all gearbox brands, as well as custom and replacement gears. Their commitment to maximizing equipment reliability and minimizing downtime is backed by heavy investment in people, plant, and processes. For more information, visit https://atlantagear.com.

Source Statement

This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, Atlanta Gear Works Appoints Randy Hand as Director of Field Services

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