UGI Utilities Named Easiest-to-Do-Business-With Utility in 2026 Study

UGI Utilities – Gas Division has earned prestigious recognition as one of the "Easiest to Do Business With" utilities in the industry, according to Escalent's Cogent Syndicated 2026 Utility Trusted Brand & Customer Engagement: Residential™ study. This achievement is driven by exceptional customer satisfaction scores specifically in billing and payment experiences, highlighting UGI's commitment to user-friendly service. The recognition comes from Escalent, an AI-enabled market research and advisory firm with deep expertise in energy, utility, and brand analysis, lending significant credibility to the award.

To view the full announcement with additional resources, interested parties can click here for comprehensive details. UGI Utilities serves a substantial customer base of over 760,000 customers across certified portions of 46 counties in Pennsylvania and one county in Maryland, providing both natural gas and electric utility services. The company maintains an active social media presence on platforms including Facebook, X (formerly Twitter), and Instagram, encouraging community engagement and communication.

This recognition matters because in the utility sector, where customer interactions often involve complex billing and essential services, a positive experience with billing and payments significantly reduces stress and improves overall satisfaction. For the 760,000+ customers served by UGI, this award translates to more reliable, transparent, and hassle-free utility management, potentially leading to fewer disputes and enhanced trust. The study's focus on residential engagement underscores UGI's effectiveness in meeting everyday consumer needs, making it a standout in a traditionally challenging industry.