Curated News
By: NewsRamp Editorial Staff
June 02, 2026
Service Excellence Celebrates 14 Years of PRESS PLAY Live Training
TLDR
- Service Excellence's PRESS PLAY training gives home service businesses a competitive edge by turning teams into confident, skilled communicators.
- PRESS PLAY is a live, on-premise training where attendees practice real customer conversations and objections until behavior changes, not just information is learned.
- PRESS PLAY helps technicians listen and guide homeowners with clarity and respect, reducing pressure and improving trust in service decisions.
- After 14 years, PRESS PLAY remains a hands-on event where tradespeople practice real-world service scenarios to improve customer interactions.
Impact - Why it Matters
This news matters because it highlights a proven training method that directly improves customer service and business performance in essential home service industries like plumbing, HVAC, and electrical. For homeowners, this means more professional, respectful, and pressure-free service calls. For business owners, it demonstrates a path to stronger teams, consistent sales, and healthier growth, impacting both their bottom line and their employees' careers.
Summary
Service Excellence, a business coaching and training company based in Buda, Texas, recently celebrated the successful completion of another PRESS PLAY live training event. The event, which has been running for 14 years, is an on-premise live training experience designed for technicians, salespeople, managers, and home service teams in Plumbing, HVAC, Electrical, and related trades. Unlike traditional lectures, PRESS PLAY is a working room where attendees practice real conversations, questions, objections, and customer interactions they face daily. The training focuses on improving communication, listening, asking better questions, explaining options clearly, and handling customer concerns without pressure.
Todd Liles, CEO of Service Excellence, emphasized that PRESS PLAY was built for the real world, helping teams create a better customer experience. The event also allows entire companies to train together, aligning their teams around one shared process, one language, and one standard for service. Testimonials from clients like Kendall Cooper of Bowers Plumbing and Andrew Plamann of Steve's Plumbing highlight the effectiveness of the training, noting substantial business improvements and genuine support from the Service Excellence team.
The completion of this event underscores the ongoing demand for practical, live training in the residential service trades. Service Excellence continues to partner with home service business owners to build stronger teams, better communication, and healthier growth. As Liles stated, better training creates better service, better companies, and better lives for those within them. For more information, visit servextra.com.
Source Statement
This curated news summary relied on content disributed by Newsworthy.ai. Read the original source here, Service Excellence Celebrates 14 Years of PRESS PLAY Live Training
