Curated News
By: NewsRamp Editorial Staff
June 02, 2025
Revolutionizing Healthcare Contact Centers with AI to Drive Value-Based Care
TLDR
- Patty Hayward's integration of AI with EHR systems at Talkdesk offers healthcare providers a competitive edge by transforming contact centers into value-driven hubs for patient care.
- Talkdesk, under Patty Hayward's leadership, methodically integrates contact center technology with EHR systems, enabling real-time care gap identification and improved patient outcomes through AI.
- Patty Hayward's work at Talkdesk humanizes healthcare technology by ensuring digital transformation enhances patient care without losing the essential human touch, especially for vulnerable populations.
- Discover how Patty Hayward at Talkdesk is revolutionizing healthcare contact centers with AI, making every patient interaction an opportunity to improve care and outcomes.
Impact - Why it Matters
This news is crucial as it highlights how technology and AI can transform healthcare delivery, making it more efficient and patient-centered. By addressing the barriers to value-based care, such as financial risks and data gaps, Patty Hayward's work at Talkdesk offers a roadmap for healthcare providers to improve patient outcomes and operational efficiency. This transformation not only benefits healthcare providers by enabling them to meet VBC benchmarks and unlock additional revenue but also significantly enhances the patient experience by ensuring more personalized and accessible care.
Summary
Patty Hayward, the General Manager of Healthcare and Life Sciences at Talkdesk, is revolutionizing the healthcare industry by integrating contact center technology with EHR systems, including a pioneering AI-native integration with Epic Cheers. With over 25 years of experience, Hayward is transforming healthcare contact centers from cost centers to value centers through the use of AI agents and automation, aiming to improve patient access and navigation at scale. Her efforts are focused on enabling health systems to accelerate digital transformation, offering more coordinated and personalized care experiences. Hayward's work emphasizes the importance of equity, automation with guardrails, and maintaining the human touch in digital transformation.
The article also delves into the challenges of adopting value-based care (VBC), highlighting financial risks and data gaps as significant barriers. Hayward suggests that modernizing contact centers with AI-enabled platforms can help providers overcome these challenges by identifying care gaps in real-time during patient interactions, thereby improving outcomes and meeting VBC contract benchmarks. This approach not only enhances care coordination and reduces costs but also unlocks additional revenue for providers by improving VBC performance.
Source Statement
This curated news summary relied on content disributed by citybiz. Read the original source here, Revolutionizing Healthcare Contact Centers with AI to Drive Value-Based Care
