Relay Wire Launches Fax Record Platform for Document-Heavy Workflows

Relay Wire, a Dallas-based provider of fax record infrastructure, has launched a platform designed to bring clarity and accountability to document-heavy workflows. The service adds searchable fax history, delivery records, and operational visibility around existing fax infrastructure, allowing businesses to retain their fax number while giving staff a central portal to review activity, locate documents, and retrieve evidence for follow-ups. This is particularly valuable for title offices handling closing paperwork, healthcare teams processing referrals, and logistics operations managing freight records, where sending a document is only part of the job—staff must also find it, understand its delivery status, and route it appropriately.

The platform’s capabilities include searchable fax history using sender, recipient, date, status, and document details; delivery evidence with timestamps, delivery status, page counts, and exportable proof packets; routing and alerts to notify staff when documents require attention; and activity records to support internal oversight and document accountability. Implementation begins with a review of the organization’s fax provider, line configuration, document flow, users, and retention requirements. Relay Wire then connects the workflow and indexes activity, with provider compatibility and setup requirements reviewed as part of the process.

Relay Wire offers three plans: Essential provides 90-day archive search, junk fax filtering, and single-user access; Professional extends archive history to two years and adds delivery confirmation, audit logs, and real-time email alerts; Enterprise supports larger teams with multi-user access, expanded notification channels, API access, and priority support. Businesses can explore services and request a demonstration at https://relaywire.app.