Curated News
By: NewsRamp Editorial Staff
February 01, 2026

Liveops Wins Gold and Silver Stevie Awards for CX Excellence

Discuss on LinkedIn Discuss on Telegram View History of this news story on GitHub
Original Source

TLDR

  • Liveops' Stevie Awards showcase its competitive edge in customer service outsourcing, offering enterprises scalable, high-quality solutions that outperform traditional models.
  • Liveops combines its Learning-as-a-Service model, precision scheduling, and LiveNexus AI platform to systematically enhance agent training and customer experience delivery.
  • Liveops' award-winning approach fosters authentic customer connections through empathetic human expertise, building brand loyalty and trust in a modern service landscape.
  • Liveops won one Gold and three Silver Stevie Awards for innovations like its AI-human orchestration platform LiveNexus, highlighting its industry leadership.

Impact - Why it Matters

This news matters because it highlights how advancements in customer experience (CX) technology and training directly impact business success and consumer satisfaction. As companies increasingly rely on outsourced services to handle customer interactions, awards like the Stevie Awards serve as a benchmark for quality and innovation in the industry. Liveops' recognition for its Learning-as-a-Service model and AI-driven LiveNexus platform indicates a shift toward more efficient, scalable, and personalized customer support, which can lead to faster response times, improved problem resolution, and enhanced brand loyalty for consumers. For businesses, partnering with award-winning providers like Liveops means accessing cutting-edge tools and trained agents that can adapt to fluctuating demands, ultimately reducing costs and boosting customer retention. In a digital economy where CX is a key differentiator, such innovations help bridge the gap between automation and human empathy, ensuring that customer service remains both high-tech and high-touch.

Summary

Liveops, a leading provider of flexible customer experience solutions, has achieved remarkable recognition at the prestigious 2026 Stevie Awards for Sales and Customer Service, securing one Gold and three Silver awards. This marks the second consecutive year the company has won the Gold Stevie Award for Customer Service Training or Coaching Program of the Year, demonstrating its sustained excellence in learning and development. The additional Silver awards were for Contact Center or Customer Service Outsourcing Provider of the Year, Award for Innovation in Customer Service, and Best Customer Satisfaction Strategy, highlighting Liveops' comprehensive approach to delivering high-quality customer service through innovative methods like its Learning-as-a-Service (LaaS) model and precision scheduling.

Key players in this achievement include Molly Moore, Chief Operating Officer, who emphasized the company's dedication to providing reliable, high-quality flexible customer experience solutions, and Jim Watson, Chief Executive Officer, who noted that innovation at Liveops focuses on execution rather than hype. The company's recent launch of LiveNexus by Liveops, an AI and human orchestration platform, exemplifies this philosophy by helping enterprises responsibly modernize their customer experience operations. This platform allows brands to test, learn, and implement AI-driven solutions with operational rigor, leveraging real-world CX data and a nationwide talent network to maintain quality, compliance, and trust.

The Stevie Awards, which celebrate global professionals in contact centers, customer service, business development, and sales, underscore Liveops' results-oriented approach. By integrating skilled on-demand talent, effective AI, and trusted agent certification programs, Liveops assists Fortune 500 and enterprise clients in scaling operations without compromising on customer satisfaction. This recognition reinforces the company's role as a reliable transformation partner in the ever-changing CX landscape, offering agile, high-touch support solutions that build brand loyalty through authentic connections. With over 25 years of experience, Liveops continues to pioneer flexible workforce models, ensuring brands can meet customer demands anytime, anywhere with unmatched adaptability.

Source Statement

This curated news summary relied on content disributed by Press Services. Read the original source here, Liveops Wins Gold and Silver Stevie Awards for CX Excellence

blockchain registration record for this content.