Curated News
By: NewsRamp Editorial Staff
September 10, 2026
IVOREE's AI Platform Unites Six Ember Entertainment Properties
TLDR
- IVOREE's AI platform unifies six Ember Entertainment properties across four states, giving Delaware North a strategic edge in patron engagement.
- IVOREE's single mobile platform connects patrons to Ember Rewards via real-time point tracking and personalized offers across all six properties.
- IVOREE's deployment enhances guest experiences at six Ember Entertainment venues by personalizing rewards and streamlining journeys across states.
- IVOREE's AI-driven platform now powers Ember Rewards at six casinos in four states, linking gaming, hotel, dining, and retail.
Impact - Why it Matters
This deployment signals a major shift in how regional gaming operators approach patron engagement. By adopting a single, AI-driven platform across multiple states and properties, Ember Entertainment can deliver a seamless, personalized experience that transcends individual venues. For patrons, this means greater convenience, tailored offers, and a consistent loyalty program wherever they play. For the industry, it demonstrates that scalable, intelligent engagement technology is no longer the domain of large Las Vegas strip operators but is now accessible to regional and tribal gaming properties. As competition for discretionary entertainment spending intensifies, operators that leverage unified data and AI to understand and anticipate guest preferences will be better positioned to build lasting loyalty and drive revenue. This move by Delaware North and IVOREE could set a new standard for multi-property engagement in the gaming and hospitality sector.
Summary
IVOREE (ivoree.ai), the omnichannel engagement platform powering operators across North America, has announced an enterprise-wide mobile platform deployment with Delaware North's Ember Entertainment. The agreement extends IVOREE's patron engagement technology and AI-driven capabilities to six properties across four states: Wheeling Island Hotel-Casino-Racetrack and Mardi Gras Casino & Resort in West Virginia, Gate City Casino in New Hampshire, Finger Lakes Gaming & Racetrack and Hamburg Gaming in New York, and Southland Casino Hotel in Arkansas. The deployment centers on a single platform architecture designed to connect patrons to the Ember Rewards program and carry the guest journey across gaming, hotel, dining, and retail touchpoints, regardless of which Ember Entertainment property a patron visits. The mobile-first solution provides real-time point tracking, personalized offers, campaigns, promotions, and engagement mechanics driven by IVOREE's technology. The platform's player-data layer enables each property to tailor the guest experience at the individual patron level, while giving Ember Entertainment a unified view of engagement activity across all participating venues and states.
Jason Gregorec, President of Delaware North's gaming business, explained that after a thorough RFP process, it became clear that while other companies were developing one-off custom products, the IVOREE platform was focused on incredible patron engagement capabilities and powerful AI reach that were second to none. He noted that the launch was deliberately timed to overlap with the Ember Rewards rebranding to deliver a powerful double punch. Vaughn Place, Head of Product Strategy at IVOREE, highlighted the challenge of spanning four distinct regulatory environments and player markets on one platform. Benjamin Keller, Head of Business Development at IVOREE, added that the platform gives operators one singular platform with infinite reach, allowing Delaware North to deliver an incredible hospitality journey. The full platform mobile solution is now live across all six participating properties, making Ember Rewards and IVOREE's engagement experience accessible to patrons directly through their mobile devices.
Source Statement
This curated news summary relied on content distributed by Press Services. Read the original source here, IVOREE's AI Platform Unites Six Ember Entertainment Properties
