Infinx Invests in Voxology AI to Revolutionize Healthcare Front Office

Infinx, a leading provider of AI-powered solutions for patient access and revenue cycle management, has made a strategic investment in Voxology AI, a healthcare technology company pioneering conversational AI agents for the front office. This partnership represents a significant expansion of Infinx's capabilities, integrating voice-first automation into their contact center solutions to create a unified platform that spans from back-office revenue cycle management to patient-facing front-office workflows. The collaboration addresses critical challenges facing healthcare providers, including overwhelming call volume, staffing shortages, and excessive hold times that have been crushing the front desk experience according to Infinx CEO Jaideep Tandon.

The integration brings Voxology AI's flagship conversational AI agents directly into the Infinx platform, creating sophisticated voice-first agents that answer inbound calls, handle appointment scheduling and changes, and triage complex requests using natural, empathetic conversation. These AI agents are designed to complement and extend Infinx's existing revenue cycle agent stack, offering multilingual support in English, Spanish, and other languages while operating 24/7. The technology understands complex scheduling logic and electronic medical record availability, significantly reducing hold times and call abandonment rates while improving patient access and conversion rates. As Voxology AI founder Aakarsh Sethi emphasized, phone calls remain the primary method patients use to schedule appointments, making this integration crucial for both patient experience and revenue generation.

The new offering is available to Infinx customers through three flexible deployment models: as a standalone SaaS module within the platform, as a tech-enabled contact center service combining AI with live agent support, or as a hybrid approach that adapts to specific operational needs. According to Navaneeth Nair, Chief Product Officer at Infinx, what sets this solution apart is its ability to scale into production workloads that are accurate, resilient, and backed by real operations through human-in-the-loop infrastructure. Early results from providers using Voxology AI technology have been impressive, showing 40%-60% reductions in front-office administrative call volume, 5%-7% increases in new patient appointments, 95%+ reductions in after-hours answering-service call volumes, and higher patient satisfaction across diverse populations.