Curated News
By: NewsRamp Editorial Staff
September 08, 2025
Impact Networking Appoints Tracy Garcia as Chief Client Strategy Officer
TLDR
- Impact Networking appoints Tracy Garcia as Chief Client Strategy Officer to enhance client retention and service excellence, giving businesses a competitive edge through superior managed services.
- Tracy Garcia will lead Impact's client strategy by aligning operational innovation with customer needs through 20 years of expertise in service delivery and account management.
- Impact's investment in client experience under Tracy Garcia aims to create happier customers and stronger growth through predictable, consistent, and excellent service delivery.
- Impact Networking hires Tracy Garcia with 20+ years experience to revolutionize client strategy and set new standards for customer-first growth in managed services.
Impact - Why it Matters
This appointment signals a major shift in how managed service providers prioritize client relationships and retention strategies. For businesses relying on technology services, it means higher quality support, better alignment with operational needs, and more predictable service delivery. In an era where cybersecurity threats are increasing and digital transformation is accelerating, having a dedicated executive focused on client strategy ensures that technology investments actually drive business outcomes rather than just maintaining systems. This approach could set new industry standards for customer experience in the highly competitive managed services market.
Summary
Impact Networking LLC, a national managed service provider, has appointed Tracy Garcia as Chief Client Strategy Officer, effective September 2, 2025. This strategic move underscores the company's intensified focus on enhancing client experience and retention. Garcia brings over 20 years of expertise in client experience, service delivery, and strategic account management, with a proven track record of driving measurable outcomes and fostering enduring relationships. Her customer-first philosophy emphasizes understanding client businesses and technology impacts to deliver superior experiences that support growth initiatives.
In her new role, Garcia will lead Impact's client strategy initiatives, focusing on retention, service excellence, and aligning operational innovation with customer needs. CEO Mike Lepper highlighted that this appointment represents Impact's commitment to doubling down on client experience investment, noting Garcia's ability to unify teams, optimize service delivery, and create value. This move is part of Impact's broader strategy to position itself as the go-to national partner for comprehensive business management services, including managed IT, cybersecurity, AI consulting, marketing, and print services.
Founded in 1999, Impact Networking employs over 800 experts across 20+ locations, helping businesses compete at the highest levels through technology and expertise. Garcia's leadership aims to create predictable, consistent, and excellent client experiences that set new standards for customer-first growth in the managed services industry.
Source Statement
This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, Impact Networking Appoints Tracy Garcia as Chief Client Strategy Officer
