Curated News
By: NewsRamp Editorial Staff
September 23, 2025
IBI Launches First Integrated Change Management Curriculum for D365 Projects
TLDR
- Item by Item's new Change Management curriculum gives organizations a competitive edge by reducing implementation resistance and driving faster D365 adoption success.
- The curriculum includes 37 micro-courses, 6 learning paths, assessments, and downloadable templates structured around a fictional company's implementation journey.
- This training helps organizations better support their teams during technology transitions, reducing stress and improving long-term user success with D365 systems.
- Item by Item uses a storytelling approach with a fictional company example to make change management concepts tangible and practical for learners.
Impact - Why it Matters
This development matters because change management represents one of the most critical yet frequently overlooked aspects of enterprise software implementations. Statistics consistently show that 70-80% of ERP and CRM projects fail to deliver expected benefits, with poor user adoption being the primary culprit. By addressing the human factors that often derail technology investments, this curriculum helps organizations protect their substantial financial commitments to D365 implementations. For employees, effective change management means smoother transitions, reduced frustration, and better utilization of new systems that ultimately enhance job performance. For businesses, it translates to higher ROI, improved operational efficiency, and stronger competitive positioning in an increasingly digital business environment.
Summary
Item by Item (IBI), a prominent online training provider specializing in Microsoft Dynamics 365, has launched a groundbreaking Change Management curriculum, marking the first training program in the market to fully integrate change management and user training directly into D365 project planning. This innovative curriculum, available through their online training platform, is designed to address the critical human element of ERP and CRM implementations, an area where many projects encounter significant challenges. The comprehensive program equips project teams, business leaders, and change champions with essential knowledge and practical tools to drive user adoption, minimize resistance, and ensure long-term success following system implementations.
The curriculum features an extensive collection of 37 micro-courses that cover the complete lifecycle of change during a D365 rollout, organized into six structured learning paths aligned with specific roles and project phases. To reinforce learning and measure progress, the program includes six assessment tests along with over a dozen downloadable templates that enable teams to immediately apply their new skills. A unique storytelling approach follows a fictional company throughout its implementation journey, making complex change management concepts tangible and demonstrating how strategies unfold in real-world scenarios. According to Elif Item, Founder and CEO of Item by Item, this represents the first comprehensive attempt to integrate change management, training, and project planning specifically for the D365 ecosystem.
The new Change Management curriculum is offered as a standalone subscription product, separate from standard IBI platform access, and is available to both new and existing customers. Item by Item has established itself as the largest user-focused online training platform for Microsoft Dynamics 365, serving thousands of users across various industries with practical, role-based knowledge. The company's broader platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments covering Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and now Change Management. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to organizational needs, with more information available at their website https://www.itembyitem.co.
Source Statement
This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, IBI Launches First Integrated Change Management Curriculum for D365 Projects
