Curated News
By: NewsRamp Editorial Staff
February 17, 2026
IBI Integrates Role-Based Video Training Directly Into Microsoft Dynamics 365 via Copilot
TLDR
- Item by Item's integration with Microsoft Dynamics 365 Copilot gives organizations an advantage by accelerating user proficiency and maximizing their D365 investment through embedded, role-based video training.
- IBI embeds contextual video training into Microsoft Dynamics 365 Finance and Operations via Copilot, displaying practical demonstrations alongside Microsoft Learn answers when users ask questions within the system.
- This integration makes work more effective by providing immediate, practical learning within daily tasks, helping employees succeed and organizations achieve better outcomes with their technology investments.
- Imagine asking a question in your work software and instantly getting both an answer and a short video showing exactly how to do it, all without leaving the application.
Impact - Why it Matters
This integration fundamentally changes how enterprise software training is delivered by embedding learning directly into the workflow where employees actually use the software. For businesses that have invested heavily in Microsoft Dynamics 365, this means significantly faster onboarding of new employees, reduced time spent on support tickets, and higher overall adoption rates of the software's capabilities. Employees no longer need to switch between applications or search through separate training portals when they encounter challenges—they receive immediate, contextual guidance right where they're working. This addresses one of the biggest pain points in enterprise software implementation: the gap between what systems can do and what employees actually know how to do with them. By making learning contextual and immediate, organizations can maximize their technology investments while reducing frustration and improving productivity across their workforce.
Summary
Item by Item (IBI), a leading provider of Microsoft Dynamics 365 training solutions, has unveiled a groundbreaking integration that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations (D365 FO) through Microsoft Copilot. This innovation transforms the learning experience by bringing structured, practical instruction into the natural workflow of daily tasks. When users ask questions within the D365 FO sidecar Copilot, they continue to receive responses from Microsoft Learn, but now Copilot also displays relevant IBI video content. This provides immediate access to short, practical demonstrations that show exactly how to execute specific processes inside the D365 environment, creating a seamless bridge between theoretical knowledge and hands-on application.
The integration represents a significant advancement in enterprise learning technology, particularly for organizations with Single Sign-On (SSO) enabled. Users can move fluidly from asking a question to receiving an answer to watching a guided video instruction without ever leaving their D365 environment. Elif Item, CEO of Item by Item, emphasized that this combination delivers a more complete and impactful learning experience at the precise moment of need. By merging trusted Microsoft documentation with IBI's structured, role-based video training, organizations can achieve multiple strategic benefits including strengthened software adoption, reduced support tickets, faster onboarding for new employees, and increased overall return on their substantial D365 investment.
For organizations not yet using IBI, they can subscribe to the platform and enable it as a Copilot knowledge source, bringing this powerful training directly into the system where users work. This provides a scalable approach to onboarding, cross-training, and long-term adoption across the enterprise. IBI offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across various industries having trained on their platform. The company provides not only self-serve online training but also custom course development and hybrid training solutions tailored to specific organizational needs. Their comprehensive platform includes an impressive library of over 1,300 micro-courses, 90+ learning paths, and 220+ assessments covering Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. More information is available through their official website at https://www.itembyitem.co.
Source Statement
This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, IBI Integrates Role-Based Video Training Directly Into Microsoft Dynamics 365 via Copilot
