Hospitality Industry: More Than a First Job, Says Business Manager Donald Deibler

Donald Deibler, Business Manager of All Stars Ice Cream & Café Bakery and a key operational leader behind Dead Horse Beer & Burritos, is urging young people to see the hospitality industry as a pathway to successful careers in business, management, and entrepreneurship. With years of hands-on experience, Deibler emphasizes that hospitality teaches essential skills like communication, problem-solving under pressure, and teamwork—lessons that often can't be learned in a classroom. He notes that according to the National Restaurant Association, the restaurant and foodservice industry employs over 15 million people in the U.S., and many executives and entrepreneurs started in customer-facing roles. Deibler practices a hands-on leadership style, working alongside employees and stepping into the kitchen when needed, believing that leading by example builds respect and stronger workplaces.

Deibler argues that hospitality instills accountability and communication, as every customer interaction matters and affects the whole team. His own career, which began after graduating from Albright College with a degree in Music Business, reflects this philosophy as he applied academic learning to real-world operations. He encourages parents and educators to view hospitality as an opportunity rather than just an entry-level job, citing the Bureau of Labor Statistics' projections of millions of job openings annually in food preparation and serving. Deibler believes that while technology changes many industries, genuine customer service—something people will always value—remains irreplaceable.

In his call to action, Deibler urges students, parents, educators, and young professionals to recognize the long-term value of hospitality experience, whether through part-time, seasonal, or full-time work. Beyond his business roles, Deibler is an active community volunteer, supporting local youth sports and coaching young athletes, reinforcing his belief that strong businesses and strong communities grow together.