Curated News
By: NewsRamp Editorial Staff
February 24, 2026

Custify Expands Platform with Google Sheets, Databricks & Gong AI Integrations

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TLDR

  • Custify's new integrations with Google Sheets, Databricks, and Gong AI give SaaS teams a competitive edge by centralizing data to enhance revenue intelligence and analytics.
  • Custify's platform now integrates with Google Sheets using simple formulas, queries Databricks SQL warehouses, and connects Gong AI call intelligence to customer records through secure authentication.
  • Custify's integrations help customer success teams modernize workflows gradually, improving processes without forcing abrupt changes and supporting better customer retention and expansion.
  • Custify's Google Sheets integration requires no API knowledge, allowing CSMs to build custom reports directly in spreadsheets with built-in formulas for easy data access.

Impact - Why it Matters

This news matters because it addresses a critical pain point for SaaS companies: fragmented customer data that hinders effective customer success management. By integrating with widely used tools like Google Sheets, Databricks, and Gong AI, Custify enables teams to centralize information without abandoning familiar workflows, reducing manual effort and improving data accuracy. This enhances revenue intelligence and customer retention, directly impacting business growth and operational efficiency in a competitive market where customer experience is key to sustainability.

Summary

Custify, a leading customer success platform for B2B SaaS companies headquartered in Bucharest, Romania, has announced a significant expansion of its capabilities through three new native integrations with Google Sheets, Databricks, and Gong AI. This strategic move, highlighted by CEO Philipp Wolf, aims to empower customer success teams by centralizing data, enhancing analytics, and improving revenue intelligence without disrupting existing workflows. The company, recognized as a leader by G2, emphasizes supporting teams that still rely on spreadsheets by modernizing their processes incrementally rather than forcing abrupt changes.

The first integration, available via the Google Workspace Marketplace, allows Customer Success Managers (CSMs) to fetch company and people data directly into any spreadsheet using simple built-in formulas, eliminating the need for API knowledge or manual exports. As noted by user Vicky K., this makes building custom reports and dashboards incredibly easy and is highly recommended for any CS team using Custify. The second integration with Databricks enables CSMs to query SQL warehouses and sync structured data directly into the Custify platform using secure token authentication, enhancing data accessibility and analysis.

The third integration with Gong AI connects call intelligence reports directly to customer records in Custify, automatically enriching meeting data with AI-driven insights to improve customer interactions and outcomes. These enhancements are designed to help SaaS teams centralize customer information, automate workflows, monitor health scores, and boost retention and expansion. For more details, visit custify.com, where additional information about Custify's customer success software and its impact on B2B SaaS companies is available.

Source Statement

This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, Custify Expands Platform with Google Sheets, Databricks & Gong AI Integrations

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