Auto Shop Owner: Lowest Quote Often Costs More in the Long Run

Bryce Neighbors, owner of Young's Automotive Service Center in Covina, California, is challenging the common practice of choosing auto repair shops solely based on the lowest quote. Neighbors, an ASE-certified master technician who previously taught automotive technology at Citrus College, argues that a low price often hides cheaper parts, skipped steps, or missed problems that can lead to costly repeat repairs. "A quote by itself doesn't tell you much," he says, emphasizing that a fair quote should detail the parts used, actual labor time, and any related issues that need attention.

Neighbors explains that his approach is built on transparency and thorough documentation. He uses service writing software and diagnostic tools to record exactly what a vehicle needs before work begins, rather than guessing over the phone. He also draws on his experience as a master technician to ensure that every estimate reflects a real inspection, not just a quick look. "I'd rather tell a customer the full picture and lose the job to a lower bid than win the job and have their car back here in six weeks," he says, noting that this philosophy has cost him some jobs but built lasting trust and repeat business.

For drivers comparing estimates, Neighbors suggests asking specific questions: What parts are included? Is labor time similar between shops? Did anyone physically inspect the vehicle? The answers, he says, usually explain price differences better than the number itself. "Price matters. I'm not telling anyone to ignore it," Neighbors says. "I'm telling them not to treat it as the whole answer. The real cost of a repair includes whether it holds up." His advice underscores the importance of looking beyond the bottom line to ensure safety and long-term value.