Curated News
By: NewsRamp Editorial Staff
August 14, 2025
Alex Doonanco's careCycle Transforms Medicare with AI, Boosting Retention
TLDR
- CareCycle's AI voice teams offer a 37 percent improvement in retention, enabling Medicare agencies to secure over $2 million in renewals and reduce churn effectively.
- CareCycle utilizes AI and human collaboration for complex inquiries, featuring voice cloning and accent customization, ensuring seamless transitions to licensed agents when necessary.
- CareCycle enhances Medicare member experiences by providing timely, relevant outreach and support, fostering trust and loyalty while improving service quality and accessibility.
- CareCycle, launched in October 2024, has already facilitated over 400,000 conversations with seniors, showcasing the rapid adoption and impact of AI in healthcare.
Impact - Why it Matters
This news matters because it highlights a significant advancement in how Medicare agencies can leverage AI to improve member retention and operational efficiency. In an industry where trust and compliance are paramount, careCycle's innovative approach offers a blueprint for combining technology with human expertise to meet evolving member expectations. For seniors, this means more consistent, high-quality service, while agencies benefit from reduced churn and enhanced compliance capabilities. As the Medicare population grows, solutions like careCycle's will be critical in ensuring agencies can scale their operations without sacrificing the personal touch that members value.
Summary
Alex Doonanco, CEO and co-founder of careCycle, is revolutionizing Medicare agency operations through AI voice teams. Since its launch in October 2024, careCycle has facilitated over 400,000 conversations with seniors, significantly reducing churn and improving retention. Doonanco's expertise in conversational AI and healthcare technology, honed at AI Rudder, underpins careCycle's innovative approach to member engagement. The company's AI systems, designed around critical member moments, ensure accurate answers through a seamless collaboration between AI and human agents. With features like voice cloning and regional accent customization, careCycle enhances familiarity and trust in local markets. The platform's compliance with HIPAA and CMS regulations not only safeguards member data but also serves as a competitive edge for agencies.
careCycle's impact is evident in its ability to improve client retention by up to 37% and facilitate over $2 million in renewals during the 2024 AEP. By addressing the "orphan client" issue and ensuring consistent member engagement, careCycle is setting new standards in Medicare agency operations. The company's rapid growth, including handling 29,000 ACA renewal calls in a single day, underscores the scalability and effectiveness of its AI-driven solutions. With a mission to save Medicare agents 1 million hours by 2025, careCycle is at the forefront of integrating AI into healthcare for continuous, personalized member engagement.
Source Statement
This curated news summary relied on content disributed by citybiz. Read the original source here, Alex Doonanco's careCycle Transforms Medicare with AI, Boosting Retention
