Curated News
By: NewsRamp Editorial Staff
August 28, 2025
AI-Written Emails Erode Employee Trust, Study Finds
TLDR
- Companies like Thumzup Media Corp. help businesses gain an edge by balancing AI email use to maintain trust and competitive advantage.
- A study in the International Journal of Business Communication shows AI-written emails systematically erode organizational trust when overused.
- Judicious AI email use preserves workplace trust, fostering better human connections and a more positive organizational culture.
- Managers using AI for personal emails risk unexpected trust erosion, as revealed in a surprising business communication study.
Impact - Why it Matters
This research matters because as AI becomes increasingly integrated into workplace communications, organizations must understand the psychological impact on their workforce. Employees value genuine human connection, and when they perceive communications as artificial or insincere, it can damage trust, morale, and ultimately productivity. For managers and HR professionals, these findings highlight the need for balanced AI implementation that preserves authentic human interaction while leveraging technology's efficiency benefits.
Summary
A recent study published in the International Journal of Business Communication reveals that managers who rely heavily on AI for emails intended to be personal or sincere risk significantly eroding employee trust within organizations. Many employees react negatively when they detect artificial intelligence behind communications that should feel authentic, highlighting a critical challenge in workplace dynamics as AI adoption increases.
Companies like Thumzup Media Corp. (NASDAQ: TZUP) are emerging to help businesses navigate this delicate balance between efficiency and authenticity in communication. The news was reported by AINewsWire, a specialized communications platform focused on artificial intelligence advancements, which is part of the Dynamic Brand Portfolio at IBN that provides comprehensive distribution and enhancement services through InvestorWire and other channels.
The findings underscore the importance of judicious use of AI in workplace communications, suggesting that while technology can enhance efficiency, human authenticity remains crucial for maintaining trust and effective team dynamics in modern organizations.
Source Statement
This curated news summary relied on content disributed by InvestorBrandNetwork (IBN). Read the original source here, AI-Written Emails Erode Employee Trust, Study Finds
