Curated News
By: NewsRamp Editorial Staff
October 22, 2024
AI in Customer Support: Using Chatbots to Upscale Operations
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- Using AI chatbots can give companies a competitive edge by handling simple queries 24/7 with a one-time investment and low maintenance costs.
- AI can supplement customer support teams by quickly providing accurate solutions and analyzing performance to improve product design and customer satisfaction.
- AI in customer support can make the world a better place by improving customer satisfaction, reducing frustration, and allowing companies to better manage their staffing needs.
- AI chatbots are capable of handling simple queries 24/7 with low ongoing maintenance costs, making them a novel and interesting solution for customer support.
Impact - Why it Matters
This news matters as it showcases the increasing role of AI in customer support, providing cost-effective solutions for companies to improve efficiency, accuracy, and customer satisfaction. It demonstrates how AI can supplement and enhance internal teams, as well as analyze data to identify opportunities for improvement.
Summary
AI is becoming an integral part of company workflows, particularly in customer support. The use of chatbots to upscale operations, support internal teams, and provide custom reports is highlighted. Advancements in generative AI and natural language programming have made chatbots more capable than ever, handling simple queries 24/7 with low ongoing maintenance costs. Additionally, AI can assist internal teams by quickly searching through databases for answers, and can analyze customer queries to identify common issues and improve product design or instructions.
Source Statement
This curated news summary relied on this press release disributed by 24-7 Press Release. Read the source press release here, AI in Customer Support: Using Chatbots to Upscale Operations
