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Liveops Expands Healthcare BPO for Medicare and Telehealth

Liveops expands healthcare BPO services to meet rising demand for Medicare member services and telehealth support with flexible, scalable staffing solutions.

This news matters because the demand for Medicare member services and telehealth support continues to surge, yet many health organizations struggle to staff call centers efficiently during peak periods like open enrollment. Liveops' expanded model offers a scalable, on-demand solution that can help health plans and telehealth providers manage fluctuating call volumes without the burden of fixed staffing costs. As more patients interact with healthcare systems digitally, reliable support infrastructure becomes critical for care coordination and member satisfaction. By providing flexible, compliant agent solutions, Liveops helps ensure that beneficiaries receive timely assistance when comparing plans or seeking care, ultimately improving access to healthcare services and operational efficiency for health organizations.