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Outsider CEO Transforms Disability Support with Fresh Perspective

CEO Michael Jones leverages outsider perspective to transform disability support at Ability to Achieve, simplifying complex systems and achieving life-changing outcomes for NDIS participants across Sydney.

This news matters because it challenges conventional approaches to disability services and demonstrates how diverse professional backgrounds can drive meaningful innovation in social care. Jones's outsider perspective addresses a critical gap in communication between service providers and families, making complex systems more accessible to those who need them most. The tangible outcomes achieved by Ability to Achieve—from addiction recovery to independent living—show that well-executed disability support can dramatically improve quality of life and reduce long-term societal costs. As disability support systems worldwide face scrutiny and reform, this approach offers a model for combining operational efficiency with genuine compassion, potentially influencing policy and practice beyond Australia's NDIS framework.