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Dr. Glen Gillen: In an Age of AI, Never Forget the Person in the Bed

Dr. Glen Gillen, Columbia University professor emeritus, advocates for human connection in healthcare amid AI advances. Learn his philosophy of patient-centered care.

This news matters because it addresses a critical tension in modern healthcare: the balance between technological advancement and the human touch. As AI and algorithms become more prevalent, patients risk feeling like data points rather than individuals. Dr. Gillen's work reminds us that effective care requires empathy, conversation, and respect—elements that technology cannot replicate. For patients, this means advocating for a healthcare experience where they are active participants, not passive recipients. For professionals, it underscores the importance of listening and building trust, which ultimately lead to better outcomes and more meaningful care.