Curated News
By: NewsRamp Editorial Staff
August 05, 2025

Wilmington Achieves Milestone with enQ CIS Platform Implementation

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Original Source

TLDR

  • The City of Wilmington's adoption of Systems & Software's enQ CIS platform offers a competitive edge by streamlining operations and enhancing customer service efficiency.
  • Systems & Software's enQ CIS platform integrates utility billing, property tax, and licenses into a single system, improving accuracy and reducing manual steps.
  • By implementing enQ CIS, Wilmington enhances transparency and convenience for residents, making municipal services more accessible and improving the overall customer experience.
  • Wilmington now accepts modern payments like Venmo and Walmart Pay through enQ CIS, showcasing how cities are adapting to digital payment trends.

Impact - Why it Matters

This news is significant as it showcases how modern technology can transform municipal operations, making them more efficient and user-friendly for both city officials and residents. The successful implementation of the enQ CIS platform by the City of Wilmington serves as a model for other municipalities looking to upgrade their systems. It demonstrates the potential for technology to improve transparency, streamline processes, and enhance the customer experience in public services, ultimately benefiting the community at large.

Summary

The City of Wilmington has successfully implemented Systems & Software's enQ CIS platform, marking a significant upgrade from their outdated MUNIS system. This modern platform integrates utility billing, property tax, licenses, and inspection fees into a single, user-friendly system, enhancing efficiency and transparency. J. Brett Taylor, Director of Finance for the City, praised the system's intuitiveness and the skilled implementation by the Systems & Software team. Adam Smith, Executive Vice President at Systems & Software, highlighted the platform's role in improving the customer experience through streamlined operations and modern payment methods, including integration with Paymentus for services like Venmo and Walmart Pay. This transition not only achieved measurable ROI but also ensured the City's first on-time property tax distribution, with minimal disruption to residents. Learn more about Systems & Software's solutions at www.ssivt.com.

Source Statement

This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, Wilmington Achieves Milestone with enQ CIS Platform Implementation

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