Curated News
By: NewsRamp Editorial Staff
August 20, 2025
Whatfix Powers Financial Sector Transformation with GenAI-Driven Digital Adoption
TLDR
- Whatfix's GenAI platform gives financial institutions a competitive edge by reducing onboarding time by 84% and delivering 10X ROI through operational efficiency gains.
- Whatfix's GenAI-powered suite embeds contextual guidance in core systems, uses no-code analytics to identify adoption gaps, and provides safe application simulation for hands-on learning.
- Whatfix improves global financial services by enhancing user productivity, ensuring compliance, and creating smoother customer experiences that build trust and accessibility.
- Whatfix helps financial institutions achieve 88% user self-sufficiency and 91% self-help search success through intelligent GenAI agents and adaptive support systems.
Impact - Why it Matters
This news matters because digital transformation in financial services is critical for efficiency, compliance, and customer satisfaction, yet many institutions struggle with legacy systems and regulatory demands. Whatfix's GenAI solutions directly address these pain points by enhancing user adoption and reducing operational costs, which can lead to lower fees, better services, and increased trust for consumers. In an era where cybersecurity risks and technological changes are escalating, tools that streamline processes and ensure accuracy are essential for maintaining stability in the financial ecosystem, impacting everything from loan processing to personal banking experiences.
Summary
Whatfix, the global leader in Digital Adoption Platforms, is accelerating digital transformation across the financial services sector with its proprietary GenAI-powered product suite. Trusted by major institutions like Sentry Insurance, Grant Thornton, Mizuho, Ria Financial Services, Mountain America Credit Union, ICICI Bank Limited, Old Mutual, Encova Insurance, and Select Health, Whatfix addresses critical industry challenges including regulatory pressures, legacy modernization, and rising user expectations. The platform's three core tools—digital adoption for in-software user enablement, no-code analytics for identifying adoption gaps, and application simulation for safe learning—are all enhanced by generative AI to deliver measurable improvements in productivity and ROI.
CEO and co-founder Khadim Batti emphasizes that "userization"—placing users at the center of transformation—is key to success in demanding financial environments. The platform embeds real-time, contextual guidance within mission-critical systems such as core banking, insurance management, wealth platforms, and compliance tools, enabling standardized execution of workflows like KYC reviews and AML checks. Whatfix's GenAI agents power intelligent content creation and adaptive support, driving personalized experiences and unified execution. Impressive results include an 84% reduction in onboarding time, $1 million in annual cost savings, 10X ROI from operational efficiency, and 88% user self-sufficiency, significantly reducing support queries and boosting productivity.
Building on its successful vertical strategy launched in 2020, Whatfix has achieved 80% year-over-year growth in new customer logos and a Net Revenue Retention of 112% in 2025, expanding into banking, lending, and wealth management. Led by Vipul Gupta, Head of Revenue Operations and Industry Strategy, the company continues to innovate with GenAI Agents designed to drive both digital and AI adoption. Recognized by top-tier analysts like Gartner and Forrester, Whatfix supports over 700 enterprises globally, including 80+ Fortune 500 companies, backed by investors such as Warburg Pincus and Softbank Vision Fund 2. For more details, visit the Whatfix website.
Source Statement
This curated news summary relied on content disributed by citybiz. Read the original source here, Whatfix Powers Financial Sector Transformation with GenAI-Driven Digital Adoption
