Curated News
By: NewsRamp Editorial Staff
February 02, 2026

WebCE Wins Gold Stevie Award for People-First Contact Center Excellence

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Original Source

TLDR

  • WebCE's Gold Stevie Award win demonstrates their competitive advantage through a people-first approach that achieves 95% customer satisfaction, outperforming industry standards.
  • WebCE's contact center employs trained representatives handling 22 licenses without transfers, reducing call times to 29 seconds and abandonment rates to 1.5%.
  • WebCE's human-centric model prioritizes genuine connections over automation, creating better customer experiences in an increasingly automated world.
  • WebCE won its first Gold Stevie Award after five consecutive wins, recognized for contrarian human-focused service amid industry AI trends.

Impact - Why it Matters

This recognition highlights a crucial counter-trend in customer service: while many companies rush to automate with AI, WebCE demonstrates that investing in highly trained human representatives can deliver superior results. For consumers, this means faster, more personalized support without frustrating automated menus or overseas call centers. For professionals in regulated industries, it ensures reliable guidance through complex compliance requirements. The company's 95% customer satisfaction score and 29-second average answer time set a new benchmark that could pressure other service providers to improve their human-centric approaches, potentially leading to better overall customer experiences across multiple sectors.

Summary

WebCE, a trusted leader in online professional education, has achieved a significant milestone by winning a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This marks the company's first Gold win and fifth overall Stevie Award in this prestigious category, following previous Silver and Bronze recognitions. The Stevie Awards are globally recognized as the top honors for customer service and sales professionals, organized alongside other prestigious programs like the American Business Awards® and International Business Awards®. The judging panel specifically praised WebCE's "people-first" approach, which they described as "contrarian" in an industry increasingly focused on AI integration and outsourcing. Instead of relying on automation, WebCE employs a meticulously crafted training regimen for each support representative, enabling them to provide live, personalized assistance to 1.5 million customers navigating complex compliance requirements across various professional fields.

Director of Support Services Jordan Smith emphasized that the support team is "the heartbeat of WebCE," demonstrating that genuine human connection remains the ultimate competitive advantage in an automated world. The judges also highlighted WebCE's "impressive average speed of answer results," noting that from 2023 to 2025, the company reduced its average call answer time by 14 seconds to just 29 seconds. This efficiency contributed to a remarkably low call abandonment rate of 1.5%, significantly better than the 5% industry standard. Customer satisfaction metrics were equally outstanding, with the team achieving a 95% Customer Satisfaction Score (CSAT), far surpassing the 74% industry average reported by the American Customer Satisfaction Index (ACSI). The competition was fierce, with over 2,100 nominations from organizations in 41 nations evaluated by 150 professionals across eight specialized judging committees.

Winners will be celebrated at a gala event in New York City on March 5, 2026. As a five-time Stevie® Award Winner for Customer Service and a Newsweek Top Online Learning Provider for 2025, WebCE continues to solidify its reputation for excellence. The company offers courses across diverse sectors including insurance, financial services, real estate, and tax, helping professionals meet compliance requirements and advance their careers. More details about the Stevie Awards for Sales & Customer Service and the complete list of winners are available at https://sales.stevieawards.com/. To learn more about WebCE's educational offerings, visit www.WebCE.com, and for comprehensive information about the Stevie Awards programs, explore www.StevieAwards.com.

Source Statement

This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, WebCE Wins Gold Stevie Award for People-First Contact Center Excellence

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