Curated News
By: NewsRamp Editorial Staff
November 27, 2025
Singapore's Copper Network Shutdown Forces Business Phone Upgrades
TLDR
- Migrating to cloud PBX systems like MyVelox gives businesses a competitive edge by reducing costs and enabling advanced features for better customer engagement.
- Companies should audit existing copper-based PBX systems, evaluate cloud vendors, and create a phased migration plan to ensure business continuity during the transition.
- Upgrading to cloud telephony creates a more connected world by enabling seamless communication and supporting better data flows for improved business operations.
- Singapore completely retired its copper telephone network in 2018, forcing businesses to adopt modern cloud-based phone systems for future-proof communications.
Impact - Why it Matters
This transition directly impacts business operations and competitiveness. Companies that delay migrating from copper-based systems face immediate risks of service disruption as carriers withdraw support, potentially leaving businesses without critical communication channels. The financial implications are substantial - maintaining aging copper infrastructure becomes increasingly expensive while cloud solutions offer cost predictability and scalability. More fundamentally, legacy systems create technology debt that hinders digital transformation, preventing integration with CRM platforms, analytics tools, and modern workflow systems. In an era where seamless communication drives customer experience and operational efficiency, sticking with outdated technology puts businesses at a competitive disadvantage while cloud-based systems enable mobile workforce support, advanced features, and better alignment with data compliance standards.
Summary
Singapore's telecommunications landscape has undergone a fundamental transformation as the nation completes its transition from legacy copper networks to an all-fiber, IP-first infrastructure. The retirement of the Public Switched Telephone Network (PSTN) and ISDN lines represents a seismic shift from copper to cloud-based systems, with Singtel having signaled the end of copper network deployment for new commercial buildings back in 2017. The most recent infrastructure report confirms that all residential and commercial properties now connect via the national fibre-to-the-home/fibre-to-the-office network, making Singapore one of the first countries to successfully turn off its copper network as early as 2018 according to research by Omdia. This infrastructure evolution creates an urgent imperative for businesses still relying on physical PBX hardware tied to copper telephone lines.
Companies continuing to use legacy systems face significant risks including potential service disruption as carriers phase out copper services, rising maintenance costs as telcos focus investment on fiber and IP services, and functional limitations that prevent integration with modern business tools. The research by Omdia underscores the urgency of this transition, highlighting Singapore's leadership in copper retirement. Businesses must now audit their telecom infrastructure, evaluate cloud-PBX vendors like MyVelox which offers cloud-native telephony and unified communications, and develop comprehensive migration plans that ensure number portability and business continuity while addressing compliance and data-flow requirements in an increasingly digital business environment.
Source Statement
This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, Singapore's Copper Network Shutdown Forces Business Phone Upgrades
