Curated News
By: NewsRamp Editorial Staff
June 20, 2025

ONE Wins 2025 NICE CX Award for AI-Driven Customer Experience Innovation

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Original Source

TLDR

  • Open Network Exchange (ONE) leverages AI to boost autonomous payments by 250%, offering a competitive edge in customer experience and operational efficiency.
  • ONE's use of NICE's CXone Mpower platform integrates conversational IVR and NLU to streamline payments, reducing live-agent interactions by over 10%.
  • ONE's AI-driven approach enhances customer service, making interactions more human-like and efficient, thereby improving global travel and loyalty experiences.
  • Discover how ONE's innovative AI tools are transforming customer service, achieving a 250% increase in agentless transactions and setting new industry standards.

Impact - Why it Matters

This news highlights the transformative power of AI in enhancing customer service and operational efficiency, setting a new standard for the travel and loyalty industry. For consumers, it means faster, more intuitive service interactions, while businesses can look forward to reduced costs and improved customer satisfaction through similar innovations.

Summary

Open Network Exchange (ONE), a pioneer in travel and loyalty solutions, has been awarded the 2025 NICE CX Excellence Award for its innovative use of AI to enhance customer experience and streamline payment processing. By integrating NICE's CXone Mpower platform, ONE achieved a remarkable 250% increase in agentless transactions, with projections indicating over $65 million in autonomous payments by year's end. This strategic partnership introduced tools like conversational IVR and natural language understanding, slashing support call volumes by 10% and reducing live-agent interactions significantly.

Ryan Romero of ONE highlighted the dual achievement of reducing call volumes while boosting autonomous transactions, underscoring the company's commitment to redefining customer service. The deployment of predictive AI and real-time analytics has enabled ONE to create a self-service environment that mirrors natural human interaction, setting the stage for hyper-personalized customer experiences. With plans to explore next-gen AI tools, ONE aims to further anticipate and meet customer needs in real time, as emphasized by CEO Lani Kane-Hanan.

For more insights into ONE's groundbreaking work, visit www.onecompany.com.

Source Statement

This curated news summary relied on content disributed by 24-7 Press Release. Read the original source here, ONE Wins 2025 NICE CX Award for AI-Driven Customer Experience Innovation

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