Curated News
By: NewsRamp Editorial Staff
October 24, 2025
MeetingsTech Boosts Confirmation Rates 50% with Vida AI Voice Agents
TLDR
- MeetingsTech gained a competitive edge by using Vida AI to boost meeting confirmations by 20% and reduce cancellations by 5% while cutting operational costs.
- MeetingsTech implemented Vida AI agents trained on existing scripts to handle outbound confirmations and lead qualification, allowing human teams to focus on strategic work.
- This AI integration creates a better workplace by freeing human staff from repetitive tasks to focus on meaningful client engagement and growth initiatives.
- MeetingsTech's AI partnership achieved 65-70% confirmation rates and instant scalability during peak periods while preparing twenty new automation use cases.
Impact - Why it Matters
This development matters because it demonstrates how AI automation can transform labor-intensive industries without displacing human workers. For businesses in compliance-heavy sectors like insurance and healthcare, the model shows how to maintain quality while dramatically improving efficiency and scalability. Consumers benefit from more reliable appointment confirmations and reduced cancellation rates, while employees can focus on higher-value strategic work rather than repetitive tasks. The success story provides a blueprint for other companies looking to integrate AI into customer-facing operations while preserving human oversight and expertise.
Summary
MeetingsTech, LLC, a Saint Petersburg-based direct marketing firm specializing in insurance, health, and home services, has transformed its operations through a strategic partnership with Vida, an AI voice agent platform. After nearly a decade building its reputation on speed, accuracy, and compliance, the company faced rising operational costs from its intensive training and oversight model. The collaboration with Vida created a smarter, scalable backbone for MT's call operations, allowing the company to expand capacity without expanding headcount. The implementation proved remarkably swift, taking weeks rather than months, with Vida's AI agents trained on MT's existing scripts to manage outbound meeting confirmations and lead-qualification calls.
The results have been transformative, with Vida's AI agents becoming a permanent fixture within just eight months. The platform now handles a significant share of daily calls, providing uninterrupted coverage during critical periods like Medicare open enrollment and other seasonal surges. Key performance metrics show dramatic improvements: meeting confirmations jumped to 65-70% from roughly 45%, while cancellations dropped to 9% from 14%. The system delivers instant scalability during peak call periods and after-hours demand, improving cost efficiency by increasing throughput without additional staff. Heather Krapf, Vice President of Operations at Medicare Express, emphasized that Vida is "quickly becoming the backbone of our call strategy" with clear potential for scaling across all inbound and outbound volume.
The partnership has laid the groundwork for at least twenty new AI use cases across MT's operations, with plans to expand into after-hours inbound handling and new vertical markets. Despite the automation shift, MT maintains that people remain central to its business model, using AI to offload high-volume repetitive tasks so human teams can focus on higher-value interactions and strategic account work. This balanced approach creates a new benchmark for performance and scalability in compliance-driven industries, demonstrating how AI can enhance rather than replace human expertise while driving significant efficiency gains and margin growth.
Source Statement
This curated news summary relied on content disributed by citybiz. Read the original source here, MeetingsTech Boosts Confirmation Rates 50% with Vida AI Voice Agents
