Curated News
By: NewsRamp Editorial Staff
February 18, 2026
HomeToGo Launches Dash: AI Travel Companion Cuts Customer Escalations by 85%
TLDR
- HomeToGo's Dash AI travel companion reduces customer escalations by 85%, giving users faster bookings and partners higher conversion rates during peak season.
- Dash integrates HomeToGo's AI tools into one system, using natural language processing and property data to provide accurate, on-demand support across all platforms.
- Dash frees customer teams to handle complex cases while helping travelers make confident decisions through clear property information and trusted reviews.
- HomeToGo's new AI companion Dash learns from interactions and combines five previous AI tools into a single travel assistant available on mobile apps.
Impact - Why it Matters
This development matters because it represents a significant advancement in how AI transforms the travel industry, particularly in vacation rentals where personalized service and efficiency are crucial. For travelers, Dash means faster, more accurate responses to queries and better decision-making tools when choosing accommodations, reducing the friction often associated with vacation planning. For the broader travel tech sector, HomeToGo's success in developing sophisticated AI in-house—achieving an 85% reduction in escalations compared to third-party solutions—demonstrates that specialized domain expertise combined with AI can create superior customer experiences. This could accelerate similar innovations across the industry, potentially lowering operational costs while improving service quality. As AI becomes increasingly integrated into travel planning, tools like Dash set new standards for how technology can enhance rather than replace human interaction in service industries.
Summary
HomeToGo SE, Europe's leading vacation rental group listed on the Frankfurt Stock Exchange under ticker HTG, has launched Dash, a groundbreaking AI-powered travel companion on its HomeToGo Marketplace. This strategic release ahead of peak booking season consolidates the company's full suite of AI tools—including AI Mode, Smart AI Reviews, Smart Offer Summaries, AI Sunny, and AI Filter—into a unified system designed to enhance operational efficiency and customer experience. Built in-house specifically for vacation rentals, Dash represents a transformational improvement over previous solutions, dramatically reducing customer escalations to human agents by 68% compared to the first in-house version of AI Sunny and by a striking 85% compared to the original third-party solution. This reduction has proven especially impactful during the 2026 peak booking season by enabling customer experience teams to focus on more complex, higher-value cases while providing faster quality responses.
Beyond operational improvements, Dash delivers significant benefits to both guests and partners through its integrated AI capabilities. For travelers, the tool provides on-demand support through natural language technology, highlights key home features and trusted guest reviews, and introduces innovative features like AI-generated FAQs that transform detailed property information into easily digestible answers. For partners, Dash supports stronger Marketplace performance by improving visibility, relevance, and conversion of high-intent demand. The tool is available across all HomeToGo markets via the HomeToGo app for iOS and Android as well as the HomeToGo website, though feature availability may vary by access method, geographic market, and ongoing testing.
According to Dr. Patrick Andrae, Co-Founder & CEO of HomeToGo, Dash embodies the company's "Lead with AI" leadership principle introduced in July 2025, demonstrating how AI serves as a core business capability. Andrae emphasizes that travel planning is deeply personal and believes its future lies in the collaboration of human connection and AI efficiency. As the first iteration of Dash, the system is designed to learn and evolve over time, with its impact expected to grow for teams, guests, and partners. The company's commitment to AI innovation is further evidenced by its HomeToGo_PRO segment, which offers Software & tech-enabled Service Solutions for vacation rental hosts, complementing the B2C Marketplace that connects travelers with over 20 million vacation rental offers across thousands of trusted partners.
Source Statement
This curated news summary relied on content disributed by NewMediaWire. Read the original source here, HomeToGo Launches Dash: AI Travel Companion Cuts Customer Escalations by 85%
