Empire Access Launches Redesigned E-Commerce Platform for Enhanced Digital Experience

Empire Access, a leading fiber optic service provider in the Northeast, has unveiled its newly redesigned e-commerce platform, marking a significant step forward in enhancing customer experience and digital engagement. This initiative underscores the company's commitment to providing exceptional value and intuitive digital solutions to its residential customers in Pennsylvania and New York. The platform, powered by Calix, introduces an easy-to-navigate environment where customers can manage their devices and protect connected Wi-Fi devices through the Empire Access CommandIQ app, available on the Google Play Store and Apple App Store. CEO Kevin Dickens highlighted the company's dedication to reliable and accessible technology, aiming to foster customer satisfaction and loyalty, as evidenced by their industry-leading Net Promoter Score® (NPS®) of +74.

Empire Access's journey from a single telephone line provider in 1896 to a modern communications leader showcases its evolution and commitment to community-focused services. The company's accolades, including being named the fastest Internet Service Provider in the Northeastern United States by PC Mag, reflect its excellence in service delivery. With the launch of its new e-commerce platform, Empire Access continues to strengthen its position as a trusted local Internet provider, offering scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. For more details on their residential packages, visit their website.