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CMP Leads CX Innovation with Research, Events, and AI Insights

Mario Matulich leads Customer Management Practice (CMP), offering CX research, events like Customer Contact Week, and AI insights to transform customer experience strategies globally.

This news matters because customer experience (CX) has become a critical differentiator in today's competitive market, directly impacting customer loyalty, lifetime value, and overall business success. Companies across industries—from finance to healthcare—rely on insights from firms like CMP to navigate economic shifts, technological advancements like AI, and evolving consumer expectations. For readers, this highlights the importance of investing in CX strategies to retain customers and drive growth, as well as the value of community-driven research and events in staying ahead of industry trends. Ultimately, CMP's work empowers businesses to make data-driven decisions that enhance customer satisfaction and operational efficiency, which can lead to improved service experiences for consumers worldwide.