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WebCE Wins Gold Stevie Award for People-First Contact Center Excellence

WebCE wins Gold Stevie Award for Contact Center of the Year with people-first approach, achieving 95% customer satisfaction and 29-second answer times in online professional education.

This recognition highlights a crucial counter-trend in customer service: while many companies rush to automate with AI, WebCE demonstrates that investing in highly trained human representatives can deliver superior results. For consumers, this means faster, more personalized support without frustrating automated menus or overseas call centers. For professionals in regulated industries, it ensures reliable guidance through complex compliance requirements. The company's 95% customer satisfaction score and 29-second average answer time set a new benchmark that could pressure other service providers to improve their human-centric approaches, potentially leading to better overall customer experiences across multiple sectors.