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Internal Communications: The Leadership Gap Companies Overlook

Jo Trizila of TrizCom PR reveals why internal communications is the critical leadership gap companies overlook. Learn how effective employee communication drives strategy execution.

Effective internal communications directly impacts organizational performance, employee engagement, and business outcomes. When companies fail to communicate clearly with their own teams, they create confusion, misalignment, and wasted effort that slows execution and undermines strategic goals. This matters because in today's competitive environment, organizations need every employee working toward shared objectives with clarity and purpose. Poor internal communication leads to higher turnover, lower productivity, and increased risk during crises. Conversely, companies that master internal communications see faster decision-making, better strategy execution, and stronger organizational resilience. Given that employees are the primary drivers of customer experience and operational excellence, investing in internal communications represents one of the highest-return leadership activities available to modern organizations.