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IBI Integrates Role-Based Video Training Directly Into Microsoft Dynamics 365 via Copilot

Item by Item integrates role-based video training directly into Microsoft Dynamics 365 via Copilot, embedding learning into daily workflows to improve adoption and ROI.

This integration fundamentally changes how enterprise software training is delivered by embedding learning directly into the workflow where employees actually use the software. For businesses that have invested heavily in Microsoft Dynamics 365, this means significantly faster onboarding of new employees, reduced time spent on support tickets, and higher overall adoption rates of the software's capabilities. Employees no longer need to switch between applications or search through separate training portals when they encounter challenges—they receive immediate, contextual guidance right where they're working. This addresses one of the biggest pain points in enterprise software implementation: the gap between what systems can do and what employees actually know how to do with them. By making learning contextual and immediate, organizations can maximize their technology investments while reducing frustration and improving productivity across their workforce.