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Manual Triage Hidden Costs Revealed: New ROI Calculator from Keona Health

Keona Health releases ROI guidance and calculator revealing hidden costs of manual triage, with AI-assisted triage achieving 93% accuracy. Learn how to quantify savings and improve patient access.

This news matters because it provides healthcare leaders with a structured way to evaluate the true financial and operational costs of manual triage, which are often invisible until they result in avoidable ED visits, documentation errors, or staff turnover. By quantifying these costs and demonstrating the improvements from AI-assisted triage (such as a 20-30% reduction in call handling time and up to 50% faster documentation), the guidance enables organizations to make data-driven decisions that can improve patient outcomes, reduce liability, and enhance staff retention. For any healthcare organization facing pressure on patient access operations, this analysis offers a practical path to scalable, cost-effective triage.