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IBI Launches First Integrated Change Management Curriculum for D365 Projects

Item by Item launches first integrated Change Management curriculum for Microsoft Dynamics 365 projects. New training addresses human factors in ERP/CRM implementations with 37 micro-courses and practical tools.

This development matters because change management represents one of the most critical yet frequently overlooked aspects of enterprise software implementations. Statistics consistently show that 70-80% of ERP and CRM projects fail to deliver expected benefits, with poor user adoption being the primary culprit. By addressing the human factors that often derail technology investments, this curriculum helps organizations protect their substantial financial commitments to D365 implementations. For employees, effective change management means smoother transitions, reduced frustration, and better utilization of new systems that ultimately enhance job performance. For businesses, it translates to higher ROI, improved operational efficiency, and stronger competitive positioning in an increasingly digital business environment.