Curated News
By: NewsRamp Editorial Staff
February 28, 2025
Xcelerated Learning Launches ACES Simulation Software on Genesys AppFoundry®
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- Xcelerated Learning's ACES Simulation software on Genesys AppFoundry allows agents to master interactions quickly, reducing handle times and improving satisfaction.
- The ACES Simulation software by Xcelerated Learning provides customizable simulations in Genesys Cloud, enabling users to practice and improve customer interactions efficiently.
- Xcelerated Learning's ACES simulator enhances agent training, leading to reduced handle times, lower turnover, and increased satisfaction, ultimately improving customer experiences in contact centers.
- Xcelerated Learning's ACES Simulation software leverages science-based design to accelerate agents' mastery of interactions, benefiting both employees and customers in contact center environments.
Impact - Why it Matters
<p>This news matters as it introduces a powerful simulation platform that enhances agent training and performance in contact centers. By leveraging science-based design, Xcelerated Learning aims to improve customer service quality, reduce handle times, and enhance agent satisfaction. The integration with Genesys Cloud further enhances the AI-powered experience orchestration platform for organizations.</p>
Summary
Xcelerated Learning dba Verbal Transactions has launched their ACES Simulation software on the Genesys AppFoundry®, offering robust and realistic simulations for contact center agents. The software reduces training time and improves proficiency by embedding unique KPIs into each interaction. CEO Nancy Munro highlights the benefits of the simulator in lowering handle times and agent turnover.
Source Statement
This curated news summary relied on this press release disributed by 24-7 Press Release. Read the source press release here, Xcelerated Learning Launches ACES Simulation Software on Genesys AppFoundry®
