Curated News
By: NewsRamp Editorial Staff
January 03, 2025

UGI Utilities Recognized as 2024 Customer Champion for Exceptional Customer Relationships

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Source News Release

TLDR

  • UGI Utilities recognized as 2024 Customer Champion, outperforming industry average in community engagement and effective customer communication.
  • Escalent's Cogent Syndicated Utility Trusted Brand & Customer Engagement™ study tracks UGI Utilities' performance among 142 utilities twice a year.
  • UGI Utilities invests in employees and technology to enhance customer service, aiming to deliver safe, reliable, and affordable energy services for a better tomorrow.
  • Customer Champions like UGI Utilities have improved customer engagement scores since 2020, maintaining high levels of service amidst the pandemic challenges.

Impact - Why it Matters

This news highlights UGI Utilities' dedication to customer service excellence, showcasing their efforts to engage with customers and provide top-notch energy services. The recognition as a Customer Champion reflects the company's commitment to building strong relationships and investing in employee training and technology for improved customer experiences.

Summary

UGI Utilities, Inc. has been recognized as a 2024 Customer Champion by Escalent for their exceptional customer relationships. The company outperformed industry averages in various attributes, including community goodwill, effective communication on system improvements, and energy savings programs.

Escalent's study surveyed over 59,000 residential utility customers, with UGI Utilities standing out for their commitment to delivering safe, reliable, and affordable energy services. The company's Vice President of Customer Relations expressed pride in being among the Customer Champions and highlighted ongoing investments in customer service.

Source Statement

This curated news summary relied on this press release disributed by Reportable. Read the source press release here, UGI Utilities Recognized as 2024 Customer Champion for Exceptional Customer Relationships

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